It is not a secret that becoming a true CRM expert requires years of experience. But for any of your practical endeavors, you will need some theoretical knowledge as well, so I'm going to share some links to videos / reading materials that will help you to build MS CRM knowledge for free. The materials below will also be helpful for people who want to get familiar with MS CRM or get a knowledge refreshment.
VideosOn Line Courses
Pluralsight offers a What is Dynamics CRM? course that you can take under a Trial Version. It is a good course that walks you through most important MS CRM 2011 features. On-line training includes slides and demos, and if you think its too slow for you, you can change a course speed and go through the course faster.
More and more consulting companies jump into media channels such as YouTube to educate their customers. Thus Youtube is full of videos on MS CRM. Some videos are full, some are just demos, some are great quality, some homemade, but this is usually a good start for anyone looking for a visual experience.
This website has a very high level well done videos on MS CRM as well as some deep dives on particular modules and features. Videos are short and sweet, so you will not get bored going through them.
MS CRM Community has very good dip dives videos on particular CRM features.
David Yack and Julie Yack
There are multiple blogs out there to read and learn from. Good things about blogs, there are real authors behind them, which means, you can comment, ask questions and request additional explanations if needed. Use Gmail Reader to consolidate all your subscriptions in one place for an easy read.
This library includes MS CRM 2011 Implementation Guide, Software Development Kit and technical articles. It is a good read for people implementing and customizing CRM.
MS CRM Community site contains a lot of information on CRM, you can browse blogs, forum, network and check other related communities.
You can use LinkedIn CRM Groups to stay updated on fast changing CRM world as well as jump into discussions on hot topics.
Infinity Info Systems
If you want to learn real life examples of CRM implementations, you can search for CRM white appears and case studies. Software consulting companies usually post them on their websites .
Remember, you can start a 30 days full CRM on-line trial to have a hands on experience. This Trial comes with lots of sample data, so you will have more room for different scenarios.
CRMUG made Microsoft Hands-on Labs available to you with no cost. These labs are great for going through product features and learning new tricks.