It is not a secret
that becoming a true CRM expert requires years of experience. But for any of
your practical endeavors, you will need some
theoretical knowledge as well, so I'm going to share some links to
videos / reading materials that will help you to build MS CRM knowledge for
free. The materials below will also be
helpful for people who want to get familiar with MS CRM or get a knowledge
refreshment.
Videos
On Line CoursesPluralsight offers a What is Dynamics CRM? course that you can take under a Trial Version. It is a good course that walks you through most important MS CRM 2011 features. On-line training includes slides and demos, and if you think its too slow for you, you can change a course speed and go through the course faster.
You Tube
More and more
consulting companies jump into media channels such as YouTube to educate their
customers. Thus Youtube is full of
videos on MS CRM. Some videos are full, some are just demos, some are great
quality, some homemade, but this is usually a good start for anyone looking for
a visual experience.
Microsoft Resources
This website has a
very high level well done videos on MS CRM as well as some deep dives on
particular modules and features. Videos are short and sweet, so you will not
get bored going through them.
MS CRM Community has very good dip dives videos on particular CRM features.
Reads
Blogs
CRM Lady
David Yack and Julie Yack
There are multiple blogs out there to read and learn from. Good things about blogs, there are real authors behind them, which means, you can comment, ask questions and request additional explanations if needed. Use Gmail Reader to consolidate all your subscriptions in one place for an easy read.
Microsoft Resources
This library includes MS CRM 2011 Implementation Guide, Software Development Kit and technical articles. It is a good read for people implementing and customizing CRM.
MS CRM Community site contains a lot of information on CRM, you can browse blogs, forum, network and check other related communities.
LinkedIn
You can use LinkedIn
CRM Groups to stay updated on fast changing CRM world as well as jump into
discussions on hot topics.
White Papers
Infinity Info Systems
Microsoft
If you want to learn
real life examples of CRM implementations, you can search for CRM white appears
and case studies. Software consulting companies usually post them on their
websites .
Practice
Remember, you can start a 30 days full CRM on-line trial to have a hands on experience. This Trial comes with lots of sample data, so you will have more room for different scenarios.
CRMUG
CRMUG made Microsoft Hands-on Labs available to you with no cost. These labs are great for going through product features and learning new tricks.
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